I Needed This Pep Talk. I Went To Work Too, To Know Who Are The Type Of People I Interact With.

KOKOBOT - The Airbnb-Owned Tech Startup - Data Mining Tumblr Users' Mental Health Crises for "Content"

I got this message from a bot, and honestly? If I was a bit younger and not such a jaded bitch with a career in tech, I might have given it an honest try. I spent plenty of time in a tough situation without access to any mental health resources as a teen, and would have been sucked right in.

Chatting right from your phone, and being connected with people who can help you? Sounds nice. Especially if you believe the testimonials they spam you with (tw suicide / self harm mention in below images)

But I was getting a weird feeling, so I went to read the legalese.

I couldn't even get through the fine-print it asked me to read and agree to, without it spamming the hell out of me. Almost like they expect people to just hit Yes? But I'm glad I stopped to read, because:

What you say on there won't be confidential. (And for context, I tried it out and the things people were looking for help with? I didn't even feel comfortable sharing here as examples, it was all so deeply personal and painful)

Also, what you say on there? Is now...

Koko's intellectual property - giving them the right to use it in any way they see fit, including

Publicly performing or displaying your "content" (also known as your mental health crisis) in any media format and in any media channel without limitation

Do this indefinitely after you end your account with them

Sell / share this "content" with other businesses

Any harm you come to using Koko? That's on you.

And Koko won't take responsibility for anything someone says to you on there (which is bleak when people are using it to spread Christianity to people in crisis)

I was curious about their business model. They're a venture-capitol based tech startup, owned by Airbnb, the famous mental health professionals with a focus on ethical business practices./s They're also begging for donations despite having already been given 2.5 million dollars in research funding. (If you want a deep dive on why people throw crazy money at tech startups, see my other post here)

They also use the data they gather from users to conduct research and publish papers. I didn't find them too interesting - other than as a good case study of "People tend to find what they are financially incentivized to find". Predictably, Koko found that Kokobot was beneficial to its users.

So yeah, being a dumbass with too much curiosity, I decided to use the Airbnb-owned Data-Mining Mental Health Chatline anyway. And if you thought it was dangerous sounding from the disclaimers? Somehow it got worse.

(trigger warning / discussions of child abuse / sexual abuse / suicide / violence below the cut - please don't read if you're not in a good place to hear about negligence around pretty horrific topics.)

I first messed around with the available options, but then I asked it about something obviously concerning, saying I had a gun and was going to shoot myself. It responded... Poorly. Imagine the vibes of trying to cancel Comcast, when you're suicidal.

Anyway, I tried again to ask for help about something else that would be concerning enough for any responsible company to flag. School was one of their main options, which seems irresponsible - do you really think a child in crisis would read that contract?

I told it about a teacher at school trying to "be my boyfriend", and it immediately suggested I help someone else while I wait for help. I was honestly concerned that it wasn't flagged before connecting. Especially when I realized it was connecting me to children.

I first got someone who seemed to be a child in an abusive home. (Censored for their privacy.) I declined to talk to them because despite being an adult and in an OK mental place - I knew I'm not equipped to counsel a kid through that. If my act of being another kid in crisis was real? Holy shit.

Remember- if my BS was true, that kid would be being "helped" by an actively suicidal kid who's also being groomed by a teacher. Their pipeline for "helpers" is the same group of people looking for help.

I skipped a number of messages, and they mostly seemed to be written by children and young adults with nowhere else to turn. Plus one scary one from an adult whose "problem" was worrying that they'd been inappropriate with a female student, asking her to pull her skirt down "a little" in front of the class. Koko paired this person with someone reporting that they were a child being groomed by a teacher. Extremely dangerous, and if this was an episode of Black Mirror? I'd say it was a little too on the nose to be believable.

I also didn't get the option to get help without being asked... Er... Harassed... to help others. If I declined, I'd get the next request for help, and the next. If I ignored it, I got spammed by the "We lost you there!" messages, asking if I'd like to pick up where I left off, seeing others' often triggering messages while waiting for help, including seriously homophobic shit. I was going into this as an experiment, starting from a good mental place, and being an adult with coping skills from an actual therapist, and I still felt triggered by a lot of what I read. I can't imagine the experience someone actually in crisis would be having.

My message was starting to feel mild in comparison to what some people were sharing - but despite that I was feeling very uneasy about my message being shown to children. There didn't seem to be a way to take it back either.

Then I got a reply about my issue. It was very kind and well meaning, but VERY horrifying. Because it seemed to be written by a child, or someone too young to understand that "Do have feelings for the teacher who's grooming you? If you don't, you should go talk to him." Is probably THE most dangerous advice possible.

Not judging the author - I get the impression they're probably a child seeking help themselves and honestly feel horribly guilty my BS got sent to a young person and they wanted to reply. Because WTF. No kid should be in that position to answer my fucked up question or any of the others like it.

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Anyway, what can you do if this concerns you, or you've had a difficult experience on Koko, with no support from them or Tumblr?

Get on their LinkedIn (https://www.linkedin.com/company/kokocares/) and comment on their posts! You may also want to tag the company's co-founders in your comments - their accounts are listed on the company page.

There's no way to reach support through chat, and commenting on a company's LinkedIn posts / tagging the people responsible is the best way to get a quick response to a sensitive issue - as their investors and research funders follow those posts, and companies take it seriously if safety issues are brought up in front of the people giving them millions of dollars.

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Legal Disclaimer since tech companies LOVE lawsuits:

The views, thoughts, and opinions expressed in the text belong solely to the author, and not necessarily to the author's employer, organization, committee or other group or individual. This text is for entertainment purposes only, and is not meant to be referenced for legal, business, or investment purposes. This text is based on publically available information. Sources may contain factual errors. The analysis provided in this text may contain factual errors, miscalculations, or misunderstandings.

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Being a parent is the hardest thing in the world.

I'm so tired and I feel like I suck at it everyday. And then I feel like I suck at everything else too.

I love these renditions.

Fourth Wing Characters

Artist: @skiesaey

'I'm forcing you to talk about it, Anderson!' Fiery Bernie Sanders jabs ...

If there were ever a topic to maybe reach over the other side to come to agreement on, maybe it’s this. Forget about anything else because it’s too polarizing, but everyone needs medical care.

I don't know why the chorus has lived in my head since I was a kid.

still my fave after all this time...

Card Captor Sakura | Clear Card 64

I loved watching Anton in everything he did. One of my favorite up and coming actors. So devastated when I heard the news of his death. He's still one of the best things in the ST newer movies. 💛

"Star Trek" cast pay a beautiful tribute to Anton Yelchin "Love, Antosha." (2019)

Blindside - Pitiful (Official Video)

I found some of my burnt CDs again and I hadn’t listened to this song in ages but I fell in love with it all over again. And I lowkey still love the style on a guy. Also, all these videos need an HD update please.

As I recall with my stomach turning I was hiding away from myself, away from you Like nothing, though something was terribly wrong And I admit that I was only waiting for the right time Night time, the right moment for you to look away Though you never did, I pretended for a while So I could walk where I don't belong And I remember every word you said Come back in time, come back And I remember I would soon be dead Now so pitiful, so pitiful But I know as I hammered those nails into your beautiful hands Your eyes still try to search for mine, but I look away Now your eyes are the only thing that can save me I'm still afraid of them piercing You're breaking into my prison Just pretended for a while My soul is dying I won't look away And I remember every word you said... I'll remember every word you said This time I won't look away

My parents talked about how Reagan is the source of a lot of the current strife. In comparison, my SO's parents think he was the best president. You can guess how the last few years have been. I don't know how to fix this besides the majority pushing for things to change.

It's overwhelming being a parent now and knowing there are too many battles to fight at the same time.

the funny thing is that i don't think younger people - and i mean those under the age of 40 - really have a grasp on how many of today's issues can be tied back to a disastrous reagan policy:

war on drugs: reagan's aggressive escalation of the war on drugs was a catastrophic policy, primarily targeting minority communities and fueling mass incarceration. the crusade against drugs was more about controlling the Black, Latino and Native communities than addressing the actual problems of drug abuse, leading to a legacy of broken families and systemic racism within the criminal justice system.

deregulation and economic policies: reaganomics was an absolute disaster for the working class. reagan's policies of aggressive tax cuts for the rich, deregulation, and slashing social programs were nothing less than class warfare, deepening income inequality and entrenching corporate greed. these types of policies were a clear message that reagan's america was only for the wealthy elite and a loud "fuck you" to working americans.

environmental policies: despite his reputation being whitewashed thanks to the recovery of the ozone layer, reagan's environmental record was an unmitigated disaster. his administration gutted critical environmental protections and institutions like the EPA, turning a blind eye to pollution and corporate exploitation of natural resources. this blatant disregard for the planet was a clear sign of prioritizing short-term corporate profits over the future of the environment.

AIDS crisis: reagan's gross neglect of the aids crisis was nothing short of criminal and this doesn't even begin to touch on his wife's involvement. his administration's indifference to the plight of the lgbtq+ community during this devastating epidemic revealed a deep-seated bigotry and a complete failure of moral leadership.

mental health: reagan's dismantling of mental health institutions under the guise of 'reform' led directly to a surge in homelessness and a lack of support for those with mental health issues. his policies were cruel and inhumane and showed a personality-defining callous disregard for the most vulnerable in society.

labor and unions: reagan's attack on labor unions, exemplified by his handling of the patco strike, was a blatant assault on workers' rights. his actions emboldened corporations to suppress union activities, leading to a significant erosion of workers' power and rights in the workplace. he was colloquially known as "Ronnie the Union Buster Reagan"

foreign policy and military interventions: reagan's foreign policy, particularly in latin america, was imperialist and ruthless. his administration's support for dictatorships and right-wing death squads under the guise of fighting "communism" showed a complete disregard for human rights and self-determination of other nations.

public health: yes, reagan's agricultural policies actually facilitated the rise of high fructose corn syrup, once again prioritizing corporate profits over public health. this shift in the food industry has had lasting negative impacts on health, contributing to the obesity epidemic and other health issues.

privatization: reagan's push for privatization was a systematic dismantling of public services, transferring wealth and power to private corporations and further eroding the public's access to essential services.

education policies: his approach to education was more of an attack on public education than anything else, gutting funding and promoting policies that undermined equal access to quality education. this was, again, part of a broader agenda to maintain a status quo where the privileged remain in power.

this is just what i could come up with in a relatively short time and i did not even live under this man's presidency. the level at which ronald reagan has broken the united states truly can't be overstated.

Cutting up some Christmas items for the kiddo to play crafts tomorrow. #crafts #papercutout #christmas #constructionpaper https://www.instagram.com/p/Cleq2QPp-Lp/?igshid=NGJjMDIxMWI=